General questions

Where are you located ?

Nestled in the breathtaking Galilee region of Israel, you will find our Studio .

Where are your Products made?

At OakTLV, we source our custom products parts from trusted factories both globally and locally.
Depending on the product line or project, we take pride in designing and assembling our custom products right here in Israel.
*OUR ORIGINAL PRE-OWNED GOODS ARE SOURCED GLOBALLY .

How do I unsubscribe from any of your mailing list?

Rest assured, you can easily find the 'unsubscribe' button at the bottom of all our e-mails.
If you need any assistance, please don't hesitate to contact us. We're here to help!

What are your Terms and Conditions?

Here’s a quick way to access our Terms and conditions, press > TOC

How do I contact you if my question isn’t answered here?

Contact us at oaktlv.contact@gmail.com or use the form below. We'd love to hear from you!

Order processing

What exactly happens after ordering?

After ordering, our team will inspect the order, prepare and package your items before handing them over to our trusted courier for delivery to your address.

Do I receive an invoice for my order?

You'll receive an automatic order confirmation after placing your order.
Check your spam folder if you can't find it, or contact us here > Contact - Get In Touch

What do I do if I never received my order?

That would be very unfortunate, but please reach out to us here >Contact - Get In Touch 
we’ll make sure to get you sorted out.

What do I do if I received a defective product?

If you notice any issues with your product, please don't hesitate to contact us here
We're here to assist you promptly.

What can cause my order to be delayed?

Issues on our courier service side and national holidays.

Payment

Do you accept international credit cards?

Yes, we process international credit cards through secure payment gateway

Do you charge sales tax on any item?

all sales taxes are already included in the displayed price, no additional tax is paid to us.
However, your country may charge you tax/toll or handling fees.

What are the international taxes, duties, etc. that I have to pay ?

> When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country import laws.
Such charges are not included in the product price or shipping cost.
> VAT is only included for orders from Israel (domestic)
> The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products.
> By placing an international order which ships outside ISRAEL, the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

What forms of payment do you accept?

We currently accept all major debit and credit cards

Delivery

What is your Shipping Policy?

We offer free international shipping on all orders placed through our homepage.
Orders are shipped every weekday. You can find more information here.

How long will delivery take?

Delivery takes between 2-10 working days, depending where in the world we're shipping to. 
You can find more information on our Shipping & Returns page.

Where do you ship from?

We ship all our orders from TEL AVIV ,Israel.

Returns

What is the Return Policy?

You have the option to return any product within 14 days from the date of receipt.
For a successful return, please ensure the product is in its original, unused condition and packaging.
*PRE-OWNED GOODS NEED TO REMAIN IN THE CONDITION BOUGHT FROM US.
Damaged or worn products cannot be processed for return. We offer free returns on all our products.
For more details, visit our Shipping and Returns page .

I want to return my purchase! What do I do?

Your satisfaction is our priority.
If you are not completely satisfied with your purchase, we offer hassle-free returns.
To initiate a return, please contact us at oaktlv.contact@gmail.com or use the contact form on our Contact page. We will assist you with the return process.

Warranty

What is the warranty period?

All our products have at least 1 Years Warranty period from the date of purchase.
 To have replacement covered under this warranty performed, please use our contact form on the Contact - Get In Touch,In the e-mail you need to specify your name, address, order number and a detailed description of the issue.

What does the warranty cover ?

The warranty covers all manufacturer defects. Wear and tear is not covered by warranty.

Do all if the products have warranty ?

Yes, all our products are covered by 1 year warranty.

  • Still have questions? Conact us