Upon receiving your order, we will promptly send an electronic confirmation to the email address provided during checkout.

To ensure smooth communication with our customer service, please double-check the accuracy of your email address. We advise saving this confirmation email as proof of purchase and for future reference.

You can securely pay for your order with Mastercard, VISA, or AMEX. Rest assured, your payment is processed with secure encryption and adheres to strict banking standards.

Your card details are transmitted directly to your bank and remain protected from unauthorized access.

Please note that OakTLV does not impose any extra costs for card payments. However, your bank may apply additional fees based on your card and banking policies.

Once your credit or debit card transaction is approved, the order processing begins.

In case we do not receive payment after order submission, OakTLV may automatically cancel your order

To apply a discount or promo code on your purchase, please enter the code during the checkout process.

This ensures that the discount is valid and correctly applied to your order. 

Any attempts to add a promo code after the purchase has been completed will not be honored.

All prices displayed on oaktlv.com include VAT, in compliance with applicable laws. Our orders are processed through our ISRAEL fulfillment center.

Please be aware that if your order is shipped to a delivery address outside the ISRAEL, you may incur import duties and taxes upon the shipment's arrival at your destination. The responsibility for payment of these import duties and taxes lies with you.

Please note that OakTLV has no control over these charges, and their amounts may vary between countries.

For more information, we recommend reaching out to your local customs office.

Orders made in another person’s name without his consent, or otherwise will be reported to the authorities.

OakTLVholds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compell OakTLV to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 14 days from receiving the order. This policy applies only in the case that the product and its original packaging can be returned in the same condition as when received.

If consumers use their right to send back an order they should contact OakTLV in order to get an address to send the goods to.

We offer free returns on all our products. If an item is received damaged,OakTLV should be notified as soon as possible but at latest 7 days from the day you received the item.

Warranty term: 1 years from the date of purchase.

This warranty covers defects on the product itself. Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the “contact us” page. In the e-mail you need to specify your name, address, order number and a detailed description of the issue.

Note: repair/replacements will be charged in the following cases, even during the warranty term.

1. Failure or damage caused by improper use or carelessness (knocks, dents, crushing etc.)

2. Failure or damage caused by unjustifiable repair or modification

3. Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake

4. Esthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; )

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

When shopping with OakTLV we will save some of your data to fulfill your purchase. OaKTLV treats all personal information confidential.

You have the right to request access to your data and if there is anything wrong you can get it changed or removed. OakTLV may also use cookies, for example, in order to improve your experience of the website.

For more information please refer to our Privacy Policy page.

Shipping: OakTLV offers worldwide shipping in partnership with postal services.
Our partners reserve the right to cancel shipments if items don't align with their shipping policy.

Returns: Customers can return items within 14 days of delivery by reaching out to OakTLV Watches customer service or via our online contact form.
Ensure all items are packed as per the original package.
Follow the detailed instructions provided by our customer service in the email, including the use of a return label.
The return label will provide information for pick-up or drop-off at your nearest post office that supports DHL/FedEx services.

Responsibility for Returns: OakTLV assumes responsibility for your returned items only after you receive a package drop receipt from your shipping company or postal service, confirming the package has been picked up and scanned.

Order Cancellation: If you think your order is delayed and wish to cancel, here's what to do:
Confirm with OakTLV that your order hasn't been dispatched yet.
If the order has already been dispatched, you are required to receive it.
A cancellation is valid only after confirmation via email or phone with OakTLV.

Discontinued Products: If a product has been discontinued:
OakTLV can cancel the purchase and refund the customer.
If a replacement or equivalent product is available, OakTLV will notify the customer

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct.

If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier.

Any complaints shall be made to our customer service through our contact form on the contact page.

Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item.

Defective products returned to OakTLV should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults.

OakTLV has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

OakTLV responsibility for errors in connection to delivery is limited to existing conditions of sale.

OakTLV bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

OakTLV has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice.

The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

OakTLV shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control.

As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by OakTLV or its subsidiaries or licensors.

Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of OakTLV.

OakTLV.com website may include user generated content from for example social media applications.

OakTLV does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

All products purchased from OakTLV will remain the property of OakTLV until full payment has been received.

The transfer of ownership occurs once the payment for the products is completed in its entirety.

All attempts at fraud will be reported to the authorities and OakTLV reserves the right to cancel the purchase if any suspicion is raised.

These terms and your use of OakTLV.com are governed by ISRAEL law.

To the extent permitted by law, ISRAEL courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to OakTLV right to prosecute a user at his/her place of residence.

OakTLV reserves the right to terminate your account and/or your use of OakTLV.com at its sole discretion.

For example, if OaKTLV suspects that you have breached this terms of use. Such termination can be made without prior notice.

OakTLV may revise these terms of use from time to time.

Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and OakTLV. You should therefore periodically visit this page to review the then current terms to which you are bound